Delivery Policy

Delivery Policy

At The Urban Crafts, we strive to ensure that your orders are delivered to you in a timely and efficient manner. Please review the following delivery policy to understand our processes and timelines:

Order Processing Time:

  • Upon receiving your order, our team will process it within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Method:

  • We primarily use Delivery one for our deliveries. The shipping method may vary depending on your location and the items in your order.

Delivery Timeframe:

  • The delivery timeframe depends on your location and the shipping method chosen. Standard shipping typically takes 6-7 days for domestic orders. Expedited shipping options are also available for faster delivery.

Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and your location. You can view the shipping costs during the checkout process before completing your order.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the shipping carrier's website.

Delivery Address:

  • Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Delivery Delays:

  • While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather conditions, natural disasters, or logistical issues with the shipping carrier may cause delays. We appreciate your patience and understanding in such situations.

Failed Delivery Attempts:

  • If the delivery attempt is unsuccessful due to reasons such as the recipient not being available at the provided address, the shipping carrier will usually make additional attempts or leave a notification for the recipient to arrange for re-delivery or pickup.

Order Damages or Losses:

  • In the rare event that your order is damaged during transit or lost, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.

International Shipping:

  • For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

Contact Us:

  • If you have any questions or concerns regarding your order or our delivery policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with The Urban Crafts is enjoyable and hassle-free.
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