Last Updated: [2-21-2024]
Thank you for shopping at DHinfotech. We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer returns and refunds in accordance with the following policy:
Returns
You may return eligible items within 1 days of receiving your order for a refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as you received it. Some products may not be eligible for return due to hygiene or safety reasons.
To initiate a return, please contact us at Contact@theurbancrafts.com with your order number and reason for return. Our customer service team will provide you with instructions on how to return your item.
Please note that you will be responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
Refunds
Once your return is received and inspected, we will process your refund to the original method of payment within 7 business days. Please allow additional time for your bank or credit card company to process the refund.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us at Contact@theurbancrafts.com. We will assist you in processing the exchange and provide you with further instructions.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [contact email]. We will arrange for a replacement or refund, depending on the nature of the issue.
Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or personalized products
- Clearance or final sale items
- Gift cards
Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at Contact@theurbancrafts.com.