Last Updated: [2-21-2024]
This Shipping Policy outlines our shipping procedures, rates, and timelines for delivering your orders.
Order Processing Time
Orders are typically processed within 2 business days of receiving payment. Processing times may vary depending on the availability of products and order volume. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods and Rates
We offer the following shipping methods:
- Standard Shipping: Delivery within 7 business days.
- Expedited Shipping: Delivery within 12 business days.
- International Shipping: Delivery times vary depending on the destination country.
Shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping method selected. You can view the shipping cost at checkout before completing your purchase.
Free Shipping
We offer free standard shipping on orders over amount within the contiguous United States. Free shipping eligibility may vary during promotional periods.
Shipping Restrictions
We currently ship to addresses within the United States and select international destinations. Please note that we do not ship to P.O. boxes or APO/FPO addresses.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to track your package's delivery status. You can also track your order by logging into your account on our website.
Shipping Delays
While we strive to deliver your orders on time, shipping delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or public holidays. We appreciate your patience and understanding in such situations.
International Shipping
For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping cost. Customs policies vary by country, so please check with your local customs office for more information.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact us immediately at Contact@theurbancrafts.com so we can assist you in resolving the issue.
Contact Us
If you have any questions or concerns about our shipping policy or your order's status, please don't hesitate to contact us at Contact@theurbancrafts.com .